Victron Energy is well known for its professional products for independent electric power management.
Shipping is calculated at checkout based on the contents of your cart and the shipping address. This takes into account product weight and dimensions, and whether the location being sent to is metro, regional or remote.
We ship to most destinations in Australia. If the checkout is not allowing your shipping address, please contact us and we will see what we can do to help.
We use different couriers depending on rates and services available, including Toll IPEC, TNT, Allied Express, Australia Post and Fastway. If you have a specific reason to use or not use a particular courier please let us know.
It varies greatly based on the destination and the products ordered. Orders are usually dispatched from our warehouse in Thomastown, VIC within 24 hours. You can use the estimates below as a rough guide for shipping time:
These estimates do not apply if the destination is regional or remote. Once orders leave our warehouse we have very little control over the actual shipping time. If you need a more accurate estimate of shipping time please contact us.
Thanks for shopping at SBP Electrical. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:
Once we receive your item:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
ALL requests for warranty or service MUST be lodged via the Technical Support page. We will NOT accept any goods without an RMA being allocated to you first.
Goods that are covered by a Manufacturer's Warranty will be eligible for a replacement or repair, at the discretion of the manufacturer.
DOA (Dead on Arrival) warranty claims must be lodged within 7 days of receiving goods. It is the customer's responsibility to inspect all goods within this time period.
We do not provide replacements to cover you while your item is tested or repaired under warranty. It is the customer's responsibility to ensure they have sufficient backup equipment to cover them in the event of equipment failure. We highly recommend people who are living off-grid, or using our equipment for mission-critical applications, invest in backup Inverters and Solar Charge Controllers.
Freight damage claims must be lodged within 7 days of receiving goods. It is the customer's responsibility to inspect all goods within this time period. We will not accept any claims outside of this time period.
after sales support